Code of conduct
We are a practice that wants to be accessible and clear in contact with patients.
You can expect a professional, friendly attitude from us in which we look at the possibilities together with you.
Although we do our utmost to be of service to you, unfortunately it sometimes happens that contacts get out of hand. We have set up an aggression protocol for this.
Aggression, in whatever form, against anyone, is not accepted in our practice and may itself result in removal from the practice and, if necessary, reporting it to the police.
When you feel ill or when someone you love is ill, you may be more impatient and more prone to anger. We understand that very well. We work every day with and for sick people. We are human beings too and as care providers we can make mistakes. If things go wrong or if you do not agree with the care offered, then this should be discussed. That is in your interest, but also in ours. We can learn from this. So when you’re angry or annoyed about something, ask for a conversation, separately and not at the desk. We will then look for a solution together with you.
By attending our practice, you agree to these rules of conduct:
- We treat each other with respect and do not offend each other.
- We accept each other, with our differences.
- We comply with the law regarding discrimination and (sexual) harassment. That means we do not accept any form of discrimination or harassment.
- Threatening and abusive language is construed as intimidating behaviour. This will be reported to your GP, who can make a record of this.
- We do not tolerate any form of aggression or violence. This will be reported to the police.
- Smoking is not allowed.
- Visitors to the practice watch over their own property, the practice is not liable for damage, loss or theft.